Download Full Article Interactive Voice Response System
Interactive Voice Response System (IVRS) is one of the most important breaks through in the field of telecommunication. IVRS provide a voice response to the customers and guide them to the information they require. The customers can call up any institute such as banks, universities, tourism industry and obtain any information by simply pressing certain button on his telephone as per the guidance of the voice fed into the computer.
IVRS is an electronic device through which information is available related to any topic. IVRS is usually employed to know more about the organizations and can be modified to respond to voice of the customer for better response customer satisfaction. IVRS can be employed in customer services there by improving its flexibility and efficiency.
INTRODUCTION
IVRS is an important development in the field of interactive communication which makes use of the most modern technology available today. IVRS is a unique blend of both the communication field and the software field, incorporating the best features of both these streams of technology. IVRS is an electronic device through which information is available related to any topic about a particular organization with the help of telephone lines anywhere in the world.
IVRS provides a friendly and faster self service alternative to speaking with customer service agents. It finds a large scale use in enquiry systems of railways, banks, universities, tourism, industry etc. It is the easiest and most flexible mode of interactive communication because pressing a few numbers on the telephone set provides the user with a wide range of information on the topic desired. IVRS reduces the cost of servicing customers.